Challenge
West Georgia Health System resides in a growing market on the Western edge of Georgia state. When we first started working with them in 2008, they were planning to expand capacity with the addition of a new Patient Tower due to open in the middle of 2010 and had reached the limits of capacity and reliability on their existing Avaya PBX and Cisco data network. Both were in need of evaluation and upgrade to support the organization’s new growth and adoption of more current technology.

Action Taken
L7 assisted West Georgia in crafting a multi-phase Communications Roadmap to support the implementation of new technology in their newly constructed Patient Tower, enhancing network reliability and the migration of all remaining parts of the organization off of their aging legacy Avaya PBX. Following the plan’s development, L7 was also selected to implement the resulting design, completing the first phase of the plan successfully in June 2009 followed by additional phases in 2010 and 2011.

Results
West Georgia has completed their migration off of their legacy Avaya platform and the entire organization is utilizing Cisco Unified Communications Manager 7.x, Cisco Unity Connection 7.x, Cisco Unified Contact Center Express 7.x, and Cisco Emergency Responder 7.x.