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UC Solutions Architect/SE




The UC Solutions Architect/SE role is to coordinate efforts for the deployment, management, and ongoing support of the customers new UC IP telephony communication architecture / Innovation Lab, and its associated data network connections and component hardware.  This includes managing and overseeing engineering projects for Enterprise UC VoIP initiatives, planning technology roadmaps, and configuring and optimizing all lab system services and applications.  




Strategy & Planning

Manage Innovation Lab infrastructure and its associated data networking systems, including IP Video, Wireless, Call Processing, VoiceMail, Digital Signage, and UC Application Linkages.  


Where necessary, plan for management or phasing out of legacy telephony systems and other TDM switch-based technologies.

Select, deploy, and utilize appropriate tools for reporting and routing of IP telephony traffic on the network.

Lead onsite enterprise technology planning sessions 


Acquisition & Deployment

Collaborate with systems engineers/architects for upgrades to operating systems, hardware, etc.

Remain current on new transport protocols, products, and standards in support of VoIP systems development and equipment procurement.


Operational Management

Integrate IP telephony systems with enterprise LANs, WANs, wireless LANs, and other Internet-based services and protocols.

Collaborate with help desk to resolve trouble tickets and mitigate end-user issues with VoIP hardware and/or applications.

Assist with the installation planning and maintenance of network cabling, including MDF and IDF closets.

Perform telephony audits

Perform technical seminars 

Perform technical IP Telephony training 

Perform application integration workshops

Train and mentor junior engineers and other members of the telecommunications department

Monitor and identify capacity and performance issues for VoIP traffic to ensure continued, uninterrupted operation of telephony systems.

Collaborate with network engineers or administrators to ensure that VoIP traffic does not interfere with or hinder network data traffic.

Conduct testing and development disaster recovery plans to detect faults, minimize malfunctions, and back up systems.



Position Requirements


Formal Education & Certification

College diploma or university degree in the field of telecommunications or computer science and/or 10 years equivalent work experience.

Certifications in VoIP Architecture Design, IP Telephony Technologies, Data Network Routing and Switching


Knowledge & Experience

 Working technical knowledge of VoIP/IP telephony systems, software, and hardware, including Cisco, Avaya / Nortel, Siemens, AlcaTel

Strong hands-on knowledge of the configuration and optimization of VoIP equipment, including Cisco, Avaya / Nortel, Siemens, AlcaTel

Strong hands-on knowledge of SIP, H.323, and TCP/IP protocols.

Strong understanding VoIP QoS issues and mitigation strategies.

Working technical knowledge of the Avaya, Cisco, Nortel operating systems.

Direct experience with Cisco switches and routers.

Familiar with network topologies such as Frame Relay, ATM, ISDN, etc.

Knowledge of cabling and wiring systems, design, and installation. 

Ability to operate tools, components, peripherals, and testing accessories.


Personal Attributes

Able to prioritize and execute tasks in a high-pressure environment.

Ability to read and interpret technical documents and procedure manuals.

Strong interpersonal skills, oral communication skills, and proven analytical and problem-solving abilities.

Strong understanding of the organization’s goals and objectives.

Ability to conduct research into IP telephony issues and products.

Strong customer service orientation.

Help desk experience.

Experience working in a team-oriented, collaborative environment.


Work Conditions


On-call availability for remote support

Sitting for extended periods of time.

Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other communications/computer components.

Occasional inspection of cables and wiring in floors and ceilings.

Lifting and transporting of moderately heavy objects, such as telephony equipment and peripherals.


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